# Cancelling orders in OpenCart

> Cancel a customer order in OpenCart by updating its order status from the administration dashboard.

Source: https://helpcenter.ruachost.com/apps/opencart/cancelling-orders-in-opencart/

Sometimes customers change their minds or errors occur during checkout. On **ruachost.com**, administrators can cancel orders directly from the OpenCart administration dashboard.

## Why Cancel Orders?

- Customer requests to stop a purchase.
- Incorrect product or quantity ordered.
- Fraudulent or suspicious transactions.
- Stock unavailability.

## Steps to Cancel an Order in OpenCart

### Step 1: Log in to OpenCart Administrator

- Use your administrator account to access the backend dashboard.

### Step 2: Navigate to Orders

1. In the left sidebar, click **Sales → Orders**.
2. Locate the order you want to cancel.
3. Click **View** to open the order details.

### Step 3: Update Order Status

1. Scroll down to the **Add Order History** section.
2. In the **Order Status** dropdown, select **Canceled**.
3. Click **Add History** to save the change.

> **Important Notes:**
- Changing the order status to **Canceled** does not automatically adjust product stock.
- You must manually update inventory levels if needed.
- Customers will see the updated status in their account.
- Cancelled orders remain in the system for record‑keeping.