# Installing HelpDeskZ using Softaculous

> Install HelpDeskZ, a free helpdesk and ticketing system, on your hosting account in a few clicks with the Softaculous Apps Installer in cPanel.

Source: https://helpcenter.ruachost.com/apps/softaculous/installing-helpdeskz-using-softaculous/

**HelpDeskZ** is a free, open‑source helpdesk and ticketing system that allows businesses to manage customer support efficiently. With **Softaculous**, you can install HelpDeskZ quickly and easily through cPanel.

## Why Use HelpDeskZ?

- Centralized ticket management system.
- Easy‑to‑use interface for customers and support staff.
- Supports multiple departments and operators.
- Quick one‑click installation via Softaculous.

## Steps to Install HelpDeskZ

1. **Log in to cPanel.**

   - Navigate to the **Softaculous Apps Installer** section.
2. **Search for HelpDeskZ.**

   - In the Softaculous dashboard, type *HelpDeskZ* in the search box.
   - Or browse under **Customer Support → HelpDeskZ**.
3. **Click Install.**

   - The installation page will open.
4. **Choose Protocol.**

   - Select `https://` or `https://www` if your site has an SSL certificate.
   - Select `http://` or `http://www` if SSL is not installed.
5. **Choose Domain.**

   - Select the domain where HelpDeskZ will be installed.
6. **Set Directory.**

   - Leave blank if you want HelpDeskZ installed at the root (e.g., `example.com`).
   - Enter a folder name (e.g., `support`) if you want HelpDeskZ installed at `example.com/support`.
7. **Configure Admin Account.**

   - **Admin Username** → Choose a unique username.
   - **Admin Password** → Use a strong password (Softaculous provides a strength meter or can generate one).
   - **Admin Email** → Enter the administrator’s email address.
8. **Database Settings.**

   - Provide a database name or accept the default.
   - Configure table prefix if needed.
9. **Advanced Options (Optional).**

   - Configure automated backups and rotation.
   - Enable email notifications for updates.
   - Choose auto‑upgrade options for HelpDeskZ.
10. **Install.**

    - Review settings and click **Install**.
    - Wait for confirmation. Softaculous will display the HelpDeskZ login URL (e.g., `example.com/support`).

> **Note:**
- HelpDeskZ installation via Softaculous is available in **Softaculous Premium**.
- Always use a strong admin password.
- Keep HelpDeskZ updated to prevent vulnerabilities.
- Consider enabling automatic backups for added protection.
- If you want your domain to go directly to HelpDeskZ, leave the **In Directory** field blank.