# Mailing list recipients do not receive list messages

> Fix mailing list messages that never reach subscribers, usually caused by free email addresses in the From or Reply-To header.

Source: https://helpcenter.ruachost.com/email/cpanel-email/mailing-list-recipients-do-not-receive-list-messages/

Sometimes mailing list members fail to receive messages sent through cPanel’s **Mailman** system. This issue usually occurs when the message headers are not configured correctly.

## Problem

- You send a message to a mailing list (e.g., `newsletter@example.com`).
- Recipients do not receive the message.
- Other non‑list e‑mail messages are delivered normally.

## Cause

- The **From** or **Reply‑To** header in the outgoing message uses an address from a **free e‑mail provider** (e.g., Gmail, Hotmail, Yahoo).
- Many mail servers block such messages because spammers often forge free provider addresses.
- Additionally, if the **Reply‑To** header points to a list member’s personal address, some providers will reject the message.

## Resolution

To fix this, configure the mailing list to rewrite headers so they use your domain’s address:

1. **Log in to cPanel**.
2. On the **Tools page**, in the **Email** section, click **Mailing Lists**.
3. Under **Current Lists**, locate the list → click **Manage**.
4. In the Mailman admin interface, go to **General Options**.
5. Under **General list personality**:

   - Locate **Details for from_is_list** → select **Munge From**.

     - This rewrites the `From:` header to use the mailing list’s address.
6. Under **Reply‑To: header munging**:

   - Set **first_strip_reply_to** → **Yes**.
   - Set **reply_goes_to_list** → **This list**.
7. Click **Submit Your Changes**.

##

> **Note:**
- Always use e‑mail addresses under your own domain for mailing list messages.
- Avoid using Gmail, Hotmail, or Yahoo addresses in headers.
- This issue applies to **shared hosting** packages.
- Managed VPS and Dedicated servers are not affected.