# Can't log in to your email

> Fix "login failed" and password errors in webmail, Outlook or your phone, and reset a forgotten email password.

Source: https://helpcenter.ruachost.com/email/guides/cant-log-in-to-your-email/

## Quick checks

- **Username:** use your **full email address** (`hello@yourdomain.com`), not just `hello`.
- **Password:** passwords are case-sensitive. Check Caps Lock, and type it rather than pasting, in case you copied a space.
- **Right login page:** email with hosting uses [webmail.ruachost.com](https://webmail.ruachost.com); Business Email uses [webmail.emailpnl.com](https://webmail.emailpnl.com). See [Which Ruachost email do I have?](https://helpcenter.ruachost.com/email/guides/which-ruachost-email-do-i-have/)

## Reset the password

### Email with hosting (cPanel)

1. Log in to cPanel (through the [client area](https://dashboard.ruachost.com) if you don't know the cPanel password).
2. Open **Email Accounts** and click **Manage** next to the account.
3. Enter a new password under **Security**, and click **Update Email Settings**.

See [How to change your webmail account password](https://helpcenter.ruachost.com/email/webmail/how-to-change-your-webmail-account-password/).

### Ruachost Business Email

Ask your company's Business Email administrator to set a new password in the control panel. If you are the administrator and can't log in, [open a support ticket](https://dashboard.ruachost.com/submitticket.php).

Business Email can also be set to make passwords expire, or to block reusing old ones. If you're asked to change your password at login, choose one you haven't used before.

## Webmail works, but your app or phone doesn't

The account is fine; the app has the wrong details.

- Update the saved password in the app, especially after a password change.
- Check the server settings: [cPanel email](https://helpcenter.ruachost.com/email/guides/cpanel-email-settings/) or [Business Email](https://helpcenter.ruachost.com/email/business-email/access-parameters/).
- Remove the account from the app and add it again.

## Blocked after too many attempts

Several wrong passwords in a row can make our firewall block your IP address for a while. This affects every device on your network. Wait 15–30 minutes and try again with the correct password. If it's still blocked, [open a support ticket](https://dashboard.ruachost.com/submitticket.php) with your IP address (search "what is my IP" to find it).

An old phone or app with a wrong saved password can keep triggering the block, so update or remove it.

## Business Email: IP restrictions and OTP

Your administrator may have limited logins to certain IP addresses or turned on one-time passwords (OTP). If you're logging in from a new place, or not receiving the OTP code, contact your administrator.