# Missing emails

> Expected an email that never arrived, or messages disappeared from your inbox? Here's where to look and how to trace them.

Source: https://helpcenter.ruachost.com/email/guides/missing-emails/

> **Let us find the cause:**
Our [Email not arriving? troubleshooter](https://helpcenter.ruachost.com/tools/email-troubleshooter/) checks your domain's email records automatically, then walks you through the likely causes step by step.

## An email you're expecting hasn't arrived

1. **Check your spam or junk folder,** in webmail as well as your app. See [Spam filters in cPanel](https://helpcenter.ruachost.com/email/cpanel-email/filtering-unwanted-e-mail-spam-in-cpanel/).
2. **Check your filters.** A rule may be moving or deleting it. In cPanel, open **Email Filters** and **Global Email Filters**; in webmail, check its filter settings.
3. **Wait a few minutes** if the sender is new to you. [Greylisting](https://helpcenter.ruachost.com/email/cpanel-email/greylisting-in-cpanel/) can delay the first message from a new sender by a few minutes.
4. **Is the mailbox full?** A full mailbox bounces new mail. See [Exceeding mailbox storage quotas](https://helpcenter.ruachost.com/email/cpanel-email/exceeding-mailbox-storage-quotas/).
5. **Trace it.** In cPanel, open **Track Delivery** under **Email**, and search for the sender's address. It shows whether the message reached our server and what happened to it.
6. **Ask the sender** whether they received a bounce message, and to send you its full text.

If **no** email is arriving at all, the problem is probably your domain's MX records or DNS. See the [Email troubleshooting checklist](https://helpcenter.ruachost.com/email/email-setup/troubleshooting-e-mail-problems/).

## Emails disappeared from your inbox

- **Check other folders:** Trash, Archive, All Mail and any custom folders. Use webmail's search across all folders.
- **POP on another device:** if a phone or computer uses **POP**, it may be downloading mail and deleting it from the server. Change that device to **IMAP**. See [Email settings for apps and devices](https://helpcenter.ruachost.com/email/guides/cpanel-email-settings/).
- **Forwarders:** check cPanel **Forwarders** for any that send mail elsewhere without keeping a copy.
- **Someone else with access:** if you think someone else logged in, [change the password](https://helpcenter.ruachost.com/email/guides/cant-log-in-to-your-email/) straight away.

Need messages back? See [Recovering deleted emails](https://helpcenter.ruachost.com/email/guides/recovering-deleted-emails/).