# How to open a support ticket

> Open a support ticket in the Ruachost client area, choose the right department, and add the details and screenshots we need to help quickly.

Source: https://helpcenter.ruachost.com/getting-started/client-area/how-can-i-open-a-support-ticket/

A support ticket is the best way to get help with anything to do with your account. It's linked to your services, keeps a record of the conversation, and lets you attach screenshots.

## Open a ticket

1. Log in to the [client area](https://dashboard.ruachost.com/clientarea.php).
2. Click **Support → Open Ticket**, or go straight to [Open a ticket](https://dashboard.ruachost.com/submitticket.php).
3. Choose a department:

   | Department | For |
   | --- | --- |
   | **Support** | Technical problems with your website, email, hosting, domains or SSL |
   | **Billing** | Invoices, payments, refunds and renewals |
   | **Sales** | Questions before you buy, upgrades and new services |
   | **General Enquiries** | Anything else |

4. Fill in the form:
   - **Subject:** a short summary, for example "Website shows 500 error after plugin update"
   - **Related service:** choose the hosting plan or domain the problem is about
   - **Priority:** use **High** only if your website or email is down
   - **Message:** what's happening, the exact error, when it started, and what you've tried
5. Attach screenshots if they help.
6. Click **Submit**.

We'll email you when we reply. You can also follow the ticket in the client area under **Support → Tickets**. See [Working with tickets in the client area](https://helpcenter.ruachost.com/getting-started/client-area/working-with-tickets-in-the-client-area/).

> **Caution:**
Never put passwords or card details in a ticket. We'll never ask for them.

## Not a customer yet?

You can still [open a ticket](https://dashboard.ruachost.com/submitticket.php) without logging in. Enter your name and email address yourself. Or email [sales@ruachost.com](mailto:sales@ruachost.com).

For other ways to reach us, including live chat, WhatsApp and phone, see [Contacting Ruachost support](https://helpcenter.ruachost.com/getting-started/guides/contact-support/).