# Recovering account access

> Regain access to your Ruachost account when you have lost your email address, phone number or two-factor device.

Source: https://helpcenter.ruachost.com/getting-started/client-area/recovering-account-access/

Learn how to regain access to your ruachost.com account if you’re unable to log in.

## When to Use This Process

You can request account recovery if any of the following apply:

- Your registered email address is no longer accessible.
- Your phone number is no longer active or available.
- You no longer have access to the device that generates two-factor authentication (2FA) codes for your account.

## How to Recover Access

1. Go to [ruachost.com](https://dashboard.ruachost.com/submitticket.php).
2. Open a [Support ticket](https://dashboard.ruachost.com/submitticket.php?step=2&deptid=2) with our team by selecting *Account Recovery*.
3. In your ticket, clearly describe your situation (lost email, inactive phone or loss of access to 2FA).
4. Upload a clear photo of a valid **government-issued ID** to verify your identity.

## What Happens Next

- Our support team will review your request and verify your information.
- Once approved, you’ll receive instructions to securely regain access to your Hosting Panel account

> **Note:**
Note: Submitting a valid government-issued ID is required for all recovery requests.