# Working with tickets in the Client Area

> Open a support ticket in the client area, write a clear request and track replies and your ticket history.

Source: https://helpcenter.ruachost.com/getting-started/client-area/working-with-tickets-in-the-client-area/

The **Support Ticket** system in your Ruachost hosting panel allows you to contact our support team directly, track your requests, and keep a history of all communications. This guide explains how to open a ticket, write an effective request, and view your ticket history.

## Opening a Ticket

Opening a ticket in Ruachost is simple:

1. Log in to your [ruachost.com](dashboard.ruachost.com) Client Area.
2. From the top navigation, click **Open Ticket**.

![Screenshot](https://helpcenter.ruachost.com/kb-images/0ed9a669c821.webp)

### Open Ticket Button

3. On the **Submit Ticket** page, select the department that best matches your request:

   - **General Enquiries** – for general questions
   - **Support Department** – for technical support
   - **Sales Department** – for sales-related queries
   - **Billing Department** – for billing and payment issues

**![Screenshot](https://helpcenter.ruachost.com/kb-images/d08b94c84fbf.webp)**

### Submit Ticket Page

4. Enter the following details:

   - **Subject** – a short summary of your issue
   - **Message** – a detailed description of your request or problem
   - **Attachments (optional)** – upload screenshots or documents to help explain the issue
5. Click **Submit Ticket**. Our support team will respond as soon as possible.

## Writing a Helpful Ticket

To ensure a faster and more accurate response, include as much detail as possible in your ticket. Helpful information includes:

- What steps you’ve already tried and the results
- Exact error messages (if any)
- Your hosting environment (browser, CMS, operating system, etc.)
- Any recent changes (updates, migrations, new uploads)
- Whether the issue is consistent across devices or browsers

Screenshots and logs are especially useful for troubleshooting.

## Viewing Your Ticket History

You can view all your past tickets in the **Support Tickets** section of the hosting panel.

Here you can:

- Search for a specific ticket
- Filter tickets by department or status
- Sort tickets by date or subject
- Open a ticket to view replies, add updates, or close it once resolved

This ensures you always have a record of your communication with ruachost support.