# Contacting Ruachost support

> All the ways to reach Ruachost support (AI agent, live chat, WhatsApp, phone, email and tickets) and what to include so we can help quickly.

Source: https://helpcenter.ruachost.com/getting-started/guides/contact-support/

If a help center article doesn't answer your question, our team is happy to help. **Support is available 24 hours a day, 7 days a week.**

## Ways to reach us

| Channel | How | Best for |
| --- | --- | --- |
| **AI agent chat** | The chat on [ruachost.com](https://ruachost.com) | Instant answers |
| **Live chat** | The chat on [ruachost.com](https://ruachost.com): ask to speak to a person | Questions that need a member of our team |
| **Support ticket** | [Open a ticket](https://dashboard.ruachost.com/submitticket.php) in the client area | Technical problems, billing and anything that needs investigating |
| **WhatsApp** | [+234 702 500 0200](https://wa.me/2347025000200) | Quick questions on the go |
| **Phone** | [+234 702 500 0200](tel:+2347025000200) | Urgent issues |
| **Email** | [support@ruachost.com](mailto:support@ruachost.com) | General questions and security reports |
| **Sales** | [sales@ruachost.com](mailto:sales@ruachost.com) | Questions before you buy |
| **Office** | 50 Ebitu Ukiwe Street, Jabi, Abuja, Nigeria | |

For anything to do with your account, a **support ticket** is best. It's linked to your account, keeps a record of the conversation, and lets you attach screenshots. See [How to open a support ticket](https://helpcenter.ruachost.com/getting-started/client-area/how-can-i-open-a-support-ticket/).

## What to include

The more we know, the faster we can fix it:

- **The domain or service** the problem is about
- **What's happening,** and the **exact error message** or a screenshot
- **When it started,** and anything that changed just before (an update, a new plugin, a DNS change)
- **What you've already tried**

> **Never send passwords:**
Our team will never ask for your password or card details by email, chat or phone. Don't include them in tickets or messages. See [Official Ruachost emails and websites](https://helpcenter.ruachost.com/getting-started/guides/official-ruachost-emails-and-websites/).

## Before you contact us

- Check [Service status](https://helpcenter.ruachost.com/getting-started/guides/checking-ruachost-service-status/) in case there's a known issue.
- Website not working? Our checklist often finds the cause in minutes. See [My website isn't working. Where do I start?](https://helpcenter.ruachost.com/getting-started/website-troubleshooting/website-not-working-where-to-start/)
- Search this help center using the search box at the top.

## Related articles

- [Working with tickets in the Client Area](https://helpcenter.ruachost.com/getting-started/client-area/working-with-tickets-in-the-client-area/)
- [Reporting a security issue](https://helpcenter.ruachost.com/getting-started/guides/reporting-a-security-issue/)