# Reporting a security issue

> How to report a security vulnerability or bug in Ruachost's websites, client area or servers, and what to include.

Source: https://helpcenter.ruachost.com/getting-started/guides/reporting-a-security-issue/

If you find a security weakness in a Ruachost system, such as our website, the client area (dashboard.ruachost.com), this help center or our servers, please tell us so we can fix it.

## How to report it

Email [support@ruachost.com](mailto:support@ruachost.com) with the subject **Security issue**. Include:

- **What you found** and which website or service it affects
- **Steps to reproduce it,** including any addresses you used
- **What someone could do with it,** for example see other customers' data
- **Screenshots** or other evidence
- **Your contact details,** so we can follow up

## Please don't

- access, change or delete other people's data, beyond the minimum needed to show the problem
- run tests that could slow down or interrupt our services, such as load testing or spam
- share details publicly until we've had a reasonable chance to fix the issue

We'll confirm we received your report and keep you updated while we investigate.

## This page isn't for…

- **Abuse from a Ruachost-hosted website,** such as spam, phishing or copyright infringement. See [Reporting suspected policy violations](https://helpcenter.ruachost.com/ssl-security/website-security/reporting-suspected-policy-violations/).
- **A suspicious email pretending to be us.** See [Official Ruachost emails and websites](https://helpcenter.ruachost.com/getting-started/guides/official-ruachost-emails-and-websites/).
- **Your own website being hacked.** See [Scanning for malware with Imunify360 and Monarx](https://helpcenter.ruachost.com/ssl-security/website-security/scanning-for-malware-with-imunify360-and-monarx/).