# Hosting account suspended

> Why a Ruachost hosting account is suspended, what happens to your website and email, and how to get it reactivated before it's deleted.

Source: https://helpcenter.ruachost.com/getting-started/website-troubleshooting/hosting-account-suspended/

When a hosting account is suspended, your website shows an **"Account Suspended"** page, and your email and cPanel stop working. Your files, databases and email are still kept, for a limited time.

## Why accounts are suspended

- **Unpaid renewal invoice.** This is the most common reason. If your renewal invoice isn't paid by its due date, the account is suspended automatically.
- **Malware or spam.** If your account is hacked and sends spam or attacks other sites, we suspend it to protect the server and other customers.
- **Breaking our terms of service,** for example content that isn't allowed. See [Ruachost policy and FAQ](https://helpcenter.ruachost.com/getting-started/guides/ruachost-policy-and-faq/).
- **Using far more resources** than your plan allows, in a way that affects other customers.

We email the account's contact address before and when an account is suspended, with the reason.

## Reactivating an account suspended for non-payment

1. Log in to the [client area](https://dashboard.ruachost.com/clientarea.php).
2. Go to **Billing → My Invoices** and pay the unpaid invoice.
3. Your account is reactivated automatically once the payment is confirmed, usually within a few minutes.

Paid by bank transfer? Reply to the invoice email or [open a support ticket](https://dashboard.ruachost.com/submitticket.php) with your proof of payment so we can confirm it.

> **Your data is deleted after 30 days:**
If a suspended account isn't paid within **30 days**, it's terminated: the website files, databases and email are **permanently deleted** and can't be recovered. If you can't pay on time, contact us before then.

## Reactivating an account suspended for other reasons

[Open a support ticket](https://dashboard.ruachost.com/submitticket.php). We'll tell you what needs to be fixed, for example cleaning malware, and help you get the account running again. See [Repairing and securing a hacked site](https://helpcenter.ruachost.com/ssl-security/website-security/repairing-and-securing-a-hacked-site/).

## Avoid suspension

- **Keep your contact email up to date** in the client area, so you get renewal reminders. See [Managing your profile in the Client Area](https://helpcenter.ruachost.com/getting-started/client-area/managing-your-profile-in-the-client-area/).
- **Pay renewals early,** or add funds to your account credit.
- **Renew your domain too.** An expired domain takes your website offline even when your hosting is active. See [Renewing an expired domain](https://helpcenter.ruachost.com/domains/guides/renewing-an-expired-domain/).