# Email not arriving?

> A step-by-step email troubleshooter. It checks your domain's email records automatically, then asks a few questions to find out why email isn't arriving or isn't reaching people.

Source: https://helpcenter.ruachost.com/tools/email-troubleshooter/

Not receiving email, or your messages aren't reaching people? Enter the email address and choose what's happening. We'll check your domain's email records first, then walk you through the likely causes one question at a time, with the fix for each.

## Before you start

- **Check webmail.** It shows exactly what's on our server, so it quickly tells you whether the problem is your mailbox or your email app. See [How do I log in to my webmail?](https://helpcenter.ruachost.com/email/email-setup/how-do-i-login-to-my-webmail/)
- **Got a bounce message?** Keep it. The error code in it usually names the cause.
- **Not sure which Ruachost email you have?** See [Which Ruachost email do I have?](https://helpcenter.ruachost.com/email/guides/which-ruachost-email-do-i-have/)

If nothing here fixes it, the troubleshooter gives you a summary to paste into a [support ticket](https://dashboard.ruachost.com/submitticket.php), so our team can pick up where you left off.