# Configuring customer support requests in WHM

> Set the support contact details and links that cPanel users on your server see when they need help.

Source: https://helpcenter.ruachost.com/vps/whm/configuring-customer-support-requests-in-whm/

**WebHost Manager (WHM)** allows resellers and administrators to configure how customer support requests are handled. By setting up support request options, you can streamline communication between your customers and your support team.

## Why Configure Support Requests?

- Provide customers with a clear way to reach support.
- Ensure requests are routed to the correct department.
- Integrate WHM with your helpdesk or ticketing system.
- Improve customer satisfaction with faster responses.

## Configuring Support Request Settings

### 1. Access Support Configuration

1. **Log in to WHM.**
2. In the left sidebar, search for **Support Requests**.
3. Click **Configure Customer Support Requests**.

### 2. Choose Support Options

On the configuration page, you can define how customers access support:

- **Support URL** → Enter the link to your helpdesk or support portal (e.g., WHMCS, Zendesk).
- **Support Email** → Provide a dedicated email address for customer inquiries.
- **Support Phone Number** → Optional field for phone‑based support.
- **Support Request Form** → Enable or disable the built‑in support request form in cPanel.

### 3. Customize cPanel Integration

- When configured, customers will see a **Support** link in their cPanel interface.
- Clicking the link will redirect them to your defined support portal or open the request form.
- This ensures all support requests are centralized and easy to track.

### 4. Testing the Setup

- Log in to a customer cPanel account.
- Verify that the **Support** link appears in the interface.
- Submit a test request to confirm it routes correctly to your helpdesk or email.

> **Note:**
- WHM does not manage tickets directly; it redirects requests to your chosen system.
- For full automation, integrate WHM with **WHMCS** or another billing/helpdesk platform.
- Always keep support contact details up to date to avoid customer confusion.