Changing or resetting your client area password

Forgot your password

1. Go to the client area login page and click Forgot password?
2. Enter your account’s email address and click Submit.
3. Open the email from noreply@ruachost.com and click the reset link. The link expires after a while, so use it soon.
4. Choose a new password and save it.

No email? Check your spam folder, wait a few minutes, and make sure you used the email address your account is registered with. If you signed up with Google or Facebook, you can sign in with that instead. If you can no longer get into that email account, see Recovering account access.

Change your password while logged in

1. Log in to the client area.
2. Click your name in the top-right corner and choose Change Password.
3. Enter your current password, then your new password twice.
4. Click Save Changes.

Choose a strong password

• At least 12 characters, mixing words, numbers and symbols
• Not used for any other website or account
• Saved in a password manager, so you don’t need to remember it

Then turn on two-factor authentication for extra protection. See also Creating a strong password.

Which password is which?

Your Ruachost account has several separate passwords:

Password	Used for	Where to change it
Client area	Logging in at dashboard.ruachost.com	Client area → your name → Change Password
cPanel	Logging in to cPanel directly	Client area → your hosting plan → Change Password
Email accounts	Each mailbox on your domain	cPanel → Email Accounts → Manage
WordPress	Your website’s dashboard	WordPress → Users → Profile

Changing one doesn’t change the others.