Email not arriving?

Not receiving email, or your messages aren’t reaching people? Enter the email address and choose what’s happening. We’ll check your domain’s email records first, then walk you through the likely causes one question at a time, with the fix for each.

The email address with the problem

What's going wrong?

I'm not receiving emailsMy emails aren't reaching people

We check your domain's public DNS, then ask a few quick questions. Your email address stays on this page.

Before you start

• Check webmail. It shows exactly what’s on our server, so it quickly tells you whether the problem is your mailbox or your email app. See How do I log in to my webmail?
• Got a bounce message? Keep it. The error code in it usually names the cause.
• Not sure which Ruachost email you have? See Which Ruachost email do I have?

If nothing here fixes it, the troubleshooter gives you a summary to paste into a support ticket, so our team can pick up where you left off.