My invoice still shows unpaid after I paid

Card, Paystack or PayPal

These payments normally confirm within seconds. If the invoice still shows Unpaid:

1. Refresh the invoice page and check again after a few minutes.
2. Check whether the payment actually went through. A payment that was cancelled, timed out or failed 3D Secure or OTP verification may show briefly as “pending” in your bank app, then disappear. If no money has left your account, pay again. See Payment declined or failed.
3. Check you paid the right invoice. If you have several unpaid invoices, the payment may have gone to another one.
4. Did you close the payment window too soon? Sometimes the money is taken but we don’t receive the confirmation. Don’t pay again. Open a ticket in the Billing department with the invoice number, date, amount, payment method and the reference from your bank or PayPal. We’ll match it and mark the invoice paid.

Bank transfer

We can only mark a transfer as paid once it reaches our account and we can match it to your invoice.

• Transfers can take from a few minutes to 1–2 working days, especially between different banks, at weekends or across countries.
• Make sure you’ve sent proof of payment (reply to the invoice email or open a billing ticket), with your invoice number.
• If you didn’t include the invoice number as the reference, tell us the sender name, amount and date, so we can find it.

Cryptocurrency

Crypto payments are confirmed once the blockchain confirms the transaction. This can take from minutes to an hour, depending on the coin and network. If you sent less than the exact amount (for example because of network fees) or after the payment window expired, the payment may not be applied automatically. Open a ticket with the transaction ID (hash).

Paid, but the service isn’t working yet?

• Suspended hosting is reactivated automatically once the invoice is paid. Wait a few minutes and clear your browser cache.
• New orders are set up after payment. Most are ready within minutes. You’ll get a welcome email.
• Domain renewals: see Domain not renewed after payment.

Still stuck? Contact support. We’re available 24/7.