Ruachost billing FAQ

Billing is covered by our Terms of Service. You manage all billing in the client area: invoices, payments, renewals and payment methods.

How can I pay?

Payment methods	Paystack, Stripe (debit and credit cards), PayPal, bank transfer and cryptocurrency
Currencies	Nigerian Naira (NGN), US Dollars (USD) and Euros (EUR), set from your country when you sign up
On your statement	Ruach Hosting Limited

Pay any invoice in the client area under Billing → My Invoices: open the invoice, choose a payment method and follow the steps. See Paying an invoice and Payment methods and currencies.

Paying by bank transfer? Use the bank details shown on your invoice in the client area, and include your invoice number as the payment reference. Then reply to the invoice email or open a support ticket with your proof of payment, so we can confirm it quickly.

Caution

Only use the bank details shown in your client area. If an email gives you different bank details, don’t pay. See Official Ruachost emails and websites.

How often am I billed?

• Hosting: you choose your billing cycle when you order: monthly, annually, or for longer terms of up to 10 years. Longer cycles usually cost less overall.
• Domains: renew every year. Some domains can be renewed for several years at once.

How do renewals work?

Your services renew automatically at the end of each billing period. We create your renewal invoice 30 days before the due date and email it to you. You can see your renewal dates in the client area at any time.

• Any account credit is applied to the invoice automatically.
• If you have a saved card, it’s charged automatically.
• Otherwise, pay the invoice in the client area before its due date.

See Automatic renewal and saved cards.

You can turn off auto-renewal for domains, but then you must remember to renew before they expire. See Renewing an expired domain.

Can I change my billing cycle?

Yes. To change your billing cycle, for example from monthly to annual, contact support. The new cycle starts at your next renewal.

What happens if I pay late?

If your hosting renewal isn’t paid by its due date, the account is suspended: your website and email stop working until you pay. Pay the invoice and it’s reactivated automatically.

A suspended account that isn’t paid within 30 days is terminated, and its files, databases and email are permanently deleted. See Hosting account suspended.

If you need more time to pay, contact us before your due date.

Can I renew early?

Yes. In the client area, open the service and click Renew, or pay the next invoice as soon as it’s created.

Can I get the promotional price when I renew?

Promotional prices on ruachost.com are for new orders. Renewals are charged at the regular price for your plan and billing cycle.

Is there a money-back guarantee?

Yes, for hosting:

Hosting billing cycle	Money-back guarantee
Monthly	7 days from the order date
Annual	30 days from the order date

To use it, open a support ticket within that period and ask to cancel for a refund. Refunds are added to your account credit, usually within 24 hours. See Refunds.

• The guarantee covers hosting only. Domains, SSL certificates and other services aren’t covered.
• If you got a free domain with your hosting, the domain’s regular price is deducted from your refund, and the domain stays yours.
• For domain refunds, see Cancelling a domain, refunds and typos.

After the guarantee period, payments for services already provided aren’t refunded. In some cases we can give credit for unused time to use on another service.

Can I upgrade or downgrade my plan?

Yes. In the client area, open Services, choose your plan and click Upgrade/Downgrade. You only pay the difference for the rest of your billing period. Your files, email and settings stay as they are.

Moving to a different type of service, such as from shared hosting to a VPS, may need a new order and a migration. Contact us and we’ll help.

How do I cancel a service?

In the client area, open the service and click Request Cancellation. You can cancel immediately or at the end of the billing period. Download any files and email you want to keep first.