Refunds

Money-back guarantee

Hosting plans come with a money-back guarantee:

Hosting billing cycle	Request a refund within
Monthly	7 days of your order
Annual	30 days of your order

The guarantee covers hosting only. Domains, SSL certificates and other services aren’t covered. If you got a free domain with your hosting, its regular price is deducted from the refund, and the domain stays yours. For domain refunds, see Cancelling a domain, refunds and typos.

How to request a refund

1. Log in to the client area.
2. Open a support ticket in the Billing department.
3. Tell us which service you want to cancel and refund. We’d also appreciate knowing why, so we can improve.

Download any files or email you want to keep first: the service is cancelled when the refund is made.

How you receive your refund

Refunds are added to your Ruachost account credit, usually within 24 hours of approval. You can use the credit for any Ruachost service, such as another hosting plan, domains or renewals. See Account credit and paying in advance.

Other situations

• Charged twice: the extra payment is added to your account credit. See Unrecognised or duplicate charges.
• After the guarantee period: payments for services already provided aren’t refunded. In some cases we can give credit for unused time towards another service.
• Upgrades: when you downgrade, any difference may be added to your account credit.

See also our Terms of Service.