How to open a support ticket

A support ticket is the best way to get help with anything to do with your account. It’s linked to your services, keeps a record of the conversation, and lets you attach screenshots.

Open a ticket

1. Log in to the client area.

2. Click Support → Open Ticket, or go straight to Open a ticket.

3. Choose a department:

   Department	For
   Support	Technical problems with your website, email, hosting, domains or SSL
   Billing	Invoices, payments, refunds and renewals
   Sales	Questions before you buy, upgrades and new services
   General Enquiries	Anything else

4. Fill in the form:

   • Subject: a short summary, for example “Website shows 500 error after plugin update”
   • Related service: choose the hosting plan or domain the problem is about
   • Priority: use High only if your website or email is down
   • Message: what’s happening, the exact error, when it started, and what you’ve tried

5. Attach screenshots if they help.

6. Click Submit.

We’ll email you when we reply. You can also follow the ticket in the client area under Support → Tickets. See Working with tickets in the client area.

Caution

Never put passwords or card details in a ticket. We’ll never ask for them.

Not a customer yet?

You can still open a ticket without logging in. Enter your name and email address yourself. Or email sales@ruachost.com.

For other ways to reach us, including live chat, WhatsApp and phone, see Contacting Ruachost support.