Installing osTicket using Softaculous

osTicket is a widely used open‑source support ticket system that helps businesses streamline customer service. With Softaculous, you can install osTicket quickly and easily through cPanel.

Why Use osTicket?

Centralized ticket management system.
Supports multiple departments and operators.
Includes features like auto‑responses, ticket filters, and customer portal.
Quick one‑click installation via Softaculous.

Steps to Install osTicket

Log in to cPanel.
- Navigate to the Softaculous Apps Installer section.
Search for osTicket.
- In the Softaculous dashboard, type osTicket in the search box.
- Or browse under Customer Support → osTicket.
Click Install.
- The installation page will open.
Choose Protocol.
- Select https:// or https://www if your site has an SSL certificate.
- Select http:// or http://www if SSL is not installed.
Choose Domain.
- Select the domain where osTicket will be installed.
Set Directory.
- Leave blank if you want osTicket installed at the root (e.g., example.com).
- Enter a folder name (e.g., support) if you want osTicket installed at example.com/support.
Configure Admin Account.
- Admin Username → Choose a unique username.
- Admin Password → Use a strong password (Softaculous provides a strength meter or can generate one).
- Admin Email → Enter the administrator’s email address.
- System Email → Provide a system email address (different from the admin email).
- First/Last Name → Enter administrator details.
Database Settings.
- Provide a database name or accept the default.
- Configure table prefix if needed.
Advanced Options (Optional).
- Configure automated backups and rotation.
- Enable email notifications for updates.
- Choose auto‑upgrade options for osTicket.
Install.
- Review settings and click Install.
- Wait for confirmation. Softaculous will display the osTicket login URL (e.g., example.com/support).