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Configuring autoresponders in cPanel

Autoresponders automatically send a reply to incoming e‑mail messages. They’re useful for out‑of‑office notices, support acknowledgements, or any situation where you want senders to receive an immediate response.

Creating an Autoresponder

Section titled “Creating an Autoresponder”

  1. Log in to cPanel.

  2. On the Tools page, in the Email section, click Autoresponders.

  3. Click Add Autoresponder.

  4. Fill in the details:

    • Character Set → Leave as utf-8 (default).

    • Interval → Number of hours to wait before sending another auto‑reply to the same sender.

      • Example: Set to 24 so the sender only gets one reply per day.

    • Email → Enter the account address (e.g., info@example.com).

    • From → Name displayed in the reply (e.g., Customer Support).

    • Subject → Enter the subject line (e.g., Thank you for contacting us).

    • Body → Type the message. You can use HTML formatting if desired.

    • Start / Stop → Choose when the autoresponder should begin and end.

  5. Click Create.

Editing an Autoresponder

Section titled “Editing an Autoresponder”
  1. Log in to cPanel → Autoresponders.
  2. Locate the account → click Edit.
  3. Update the subject, body, interval, or dates.
  4. Click Modify to save changes.

Deleting an Autoresponder

Section titled “Deleting an Autoresponder”
  1. Log in to cPanel → Autoresponders.
  2. Locate the account → click Delete.
  3. Confirm deletion.

Example Autoresponder Message

Section titled “Example Autoresponder Message”
Subject: Thank you for contacting Ruachost Support


Hello,


We’ve received your message and will respond within 24 hours.
If your inquiry is urgent, please call our support line.


Best regards,
Ruachost Support Team