Recovering deleted emails

1. Check Trash and other folders

Deleted messages go to Trash first. Open webmail, go to Trash, select the messages and move them back to your inbox. Also search All folders: messages are sometimes archived or moved by a filter, not deleted.

Some email apps empty Trash automatically after a set number of days, so act quickly.

2. Restore from backups (email with hosting)

If Trash has been emptied, your hosting account’s automatic backups may still have the messages:

1. Log in to cPanel and open JetBackup (under Files or JetBackup).
2. Choose Email Backups.
3. Pick a backup date from before the messages were deleted, select the email account, and click Restore.

Restoring adds the old messages back without removing newer ones. See Restoring files, email, and databases using JetBackup.

3. Ruachost Business Email

Business Email includes account backup. Ask your administrator, or open a support ticket, with the mailbox, the folder and roughly when the messages were deleted.

Messages deleted from a POP device

If a phone or computer used POP, it may have removed messages from the server after downloading them. Check that device: the messages may still be stored there. Then switch it to IMAP to stop it happening again. See Email settings for apps and devices.

Keep your own copy

To keep a safety copy of important email, see Creating email backups.