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Ruachost Help Center

Installing HESK using Softaculous

HESK is a lightweight, free helpdesk solution that enables businesses to manage customer support tickets efficiently. With Softaculous, you can install HESK quickly and easily through cPanel.

Why Use HESK?

Section titled “Why Use HESK?”
  • Simple and user‑friendly helpdesk system.
  • Provides ticket management, knowledge base, and customer support features.
  • Lightweight and fast, ideal for small to medium businesses.
  • Quick one‑click installation via Softaculous.

Steps to Install HESK

Section titled “Steps to Install HESK”

  1. Log in to cPanel.

    • Navigate to the Softaculous Apps Installer section.

  2. Search for HESK.

    • In the Softaculous dashboard, type HESK in the search box.
    • Or browse under Customer Support → HESK.

  3. Click Install.

    • The installation page will open.

  4. Choose Protocol.

    • Select https:// or https://www if your site has an SSL certificate.
    • Select http:// or http://www if SSL is not installed.

  5. Choose Domain.

    • Select the domain where HESK will be installed.

  6. Set Directory.

    • Leave blank if you want HESK installed at the root (e.g., example.com).
    • Enter a folder name (e.g., support) if you want HESK installed at example.com/support.

  7. Configure Admin Account.

    • Admin Username → Choose a unique username.
    • Admin Password → Use a strong password (Softaculous provides a strength meter or can generate one).
    • Admin Email → Enter the administrator’s email address.

  8. Database Settings.

    • Provide a database name or accept the default.
    • Configure table prefix if needed.

  9. Advanced Options (Optional).

    • Configure automated backups and rotation.
    • Enable email notifications for updates.
    • Choose auto‑upgrade options for HESK.

  10. Install.

    • Review settings and click Install.
    • Wait for confirmation. Softaculous will display the HESK login URL (e.g., example.com/support).