Automatic renewal and saved cards

How renewals work

1. 30 days before a service is due, we create a renewal invoice and email it to you.
2. If you have account credit, it’s applied to the invoice automatically.
3. If you have a saved card, it’s charged automatically for the invoice.
4. Otherwise, pay the invoice yourself any time before the due date. We send reminders.

If a hosting renewal isn’t paid by the due date, the service is suspended. See Hosting account suspended.

Save a card for automatic payment

1. Go to Billing → Payment Methods in the client area.
2. Click Add New Credit Card (or the option shown) and enter your card details.
3. Set it as your default payment method.

You can also tick the option to save your card when paying an invoice. Card details are stored securely by our payment provider, not by Ruachost.

Remove or change a saved card

Go to Billing → Payment Methods and click Delete next to the card, or add a new card and make it the default. If you remove all saved cards, you’ll need to pay each renewal invoice yourself.

If an automatic payment fails

We email you if a saved card can’t be charged, for example because it has expired or your bank declined it. Pay the invoice with another method, and update your saved card. See Payment declined or failed.

Domain auto-renew

Domains renew automatically by default. To turn this off for a domain:

1. Go to Domains → My Domains and open the domain.
2. Turn Auto Renew off.

With auto-renew off, no renewal invoice is created. You must renew the domain yourself before it expires, or it will stop working. See Renewing an expired domain.

Stop a service renewing

To stop a hosting plan or other service renewing, request cancellation. Open the service and click Request Cancellation, then choose End of billing period. See Ruachost billing FAQ.