Cancelling orders in OpenCart

Sometimes customers change their minds or errors occur during checkout. On ruachost.com, administrators can cancel orders directly from the OpenCart administration dashboard.

Why Cancel Orders?

• Customer requests to stop a purchase.
• Incorrect product or quantity ordered.
• Fraudulent or suspicious transactions.
• Stock unavailability.

Steps to Cancel an Order in OpenCart

Step 1: Log in to OpenCart Administrator

• Use your administrator account to access the backend dashboard.

Step 2: Navigate to Orders

1. In the left sidebar, click Sales → Orders.
2. Locate the order you want to cancel.
3. Click View to open the order details.

Step 3: Update Order Status

1. Scroll down to the Add Order History section.
2. In the Order Status dropdown, select Canceled.
3. Click Add History to save the change.

Important Notes

• Changing the order status to Canceled does not automatically adjust product stock.
• You must manually update inventory levels if needed.
• Customers will see the updated status in their account.
• Cancelled orders remain in the system for record‑keeping.