Domain not renewed after payment

Domain renewals are usually processed within minutes of payment. If the new expiry date doesn’t show, check the following.

1. Is the invoice marked paid?

In the client area, go to Billing → My Invoices. If the invoice still says Unpaid, the payment hasn’t been confirmed yet. See My invoice still shows unpaid after I paid.

2. Check the expiry date in the right place

• In the client area, open Domains → My Domains and check the Next Due Date.
• Public WHOIS lookups can take up to 24 hours to show the new expiry date. Some registries update WHOIS more slowly than others.

3. Was the domain already expired?

• If the domain was in its grace period, renewal restores it, but it can take a few hours for the website and email to work again.
• If the domain was in redemption, it needs a restore, which costs more and is done by our team. The renewal invoice alone isn’t enough. See Renewing an expired domain.
• If the domain was deleted by the registry, it can’t be renewed. We’ll refund the payment to your account credit.

4. Website still not working after renewal?

Clear your DNS and browser cache, and check the domain’s nameservers. See My website isn’t working. Where do I start?

Still not renewed?

Open a billing ticket with the domain name and invoice number. We’ll check the renewal with the registry and fix it.