Reporting a security issue

If you find a security weakness in a Ruachost system, such as our website, the client area (dashboard.ruachost.com), this help center or our servers, please tell us so we can fix it.

How to report it

Email support@ruachost.com with the subject Security issue. Include:

• What you found and which website or service it affects
• Steps to reproduce it, including any addresses you used
• What someone could do with it, for example see other customers’ data
• Screenshots or other evidence
• Your contact details, so we can follow up

Please don’t

• access, change or delete other people’s data, beyond the minimum needed to show the problem
• run tests that could slow down or interrupt our services, such as load testing or spam
• share details publicly until we’ve had a reasonable chance to fix the issue

We’ll confirm we received your report and keep you updated while we investigate.

This page isn’t for…

• Abuse from a Ruachost-hosted website, such as spam, phishing or copyright infringement. See Reporting suspected policy violations.
• A suspicious email pretending to be us. See Official Ruachost emails and websites.
• Your own website being hacked. See Scanning for malware with Imunify360 and Monarx.