I can't find my services in the client area

If you log in and your hosting plan, domain or other service isn’t there, it’s usually on a different account.

1. Check you’re in the right account

• Do you have more than one Ruachost account? You may have signed up again with a different email address. Search your mailboxes for emails from @ruachost.com and try logging in with each address.
• Were you invited to someone else’s account? Click your name in the top-right corner and choose Switch Account to see all accounts you can manage.
• Did you sign up with Google or Facebook? Try signing in that way. It may be a different account from your email and password login.

Found it on another account? We can merge the accounts so everything is in one place.

2. Was it bought by someone else?

If a web developer, agency or IT company set up your website, the services may be in their Ruachost account, or bought from another company that resells hosting. Ask them, and ask them to move the services to your account.

To see who a domain is registered with, look it up in WHOIS. See Checking a domain’s WHOIS and nameservers.

3. Were you a Cloudnetvox customer?

Ruachost acquired Cloudnetvox, and Cloudnetvox accounts moved to Ruachost. Log in at dashboard.ruachost.com with the same email address you used for Cloudnetvox. If your password doesn’t work, reset it.

4. Has the service ended?

Services that were cancelled, or terminated after an unpaid invoice, no longer show as active. Click Services → My Services and choose View All to include cancelled and terminated services. See Hosting account suspended.

Still can’t find it?

Open a support ticket with the domain name, and any order number, invoice or email you received from us. We’ll find the account it belongs to. For privacy, we may need to confirm you’re the owner before sharing details.