Contacting Ruachost support
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If a help center article doesn’t answer your question, our team is happy to help. Support is available 24 hours a day, 7 days a week.
Ways to reach us
Section titled “Ways to reach us”| Channel | How | Best for |
|---|---|---|
| AI agent chat | The chat on ruachost.com | Instant answers |
| Live chat | The chat on ruachost.com: ask to speak to a person | Questions that need a member of our team |
| Support ticket | Open a ticket in the client area | Technical problems, billing and anything that needs investigating |
| +234 702 500 0200 | Quick questions on the go | |
| Phone | +234 702 500 0200 | Urgent issues |
| support@ruachost.com | General questions and security reports | |
| Sales | sales@ruachost.com | Questions before you buy |
| Office | 50 Ebitu Ukiwe Street, Jabi, Abuja, Nigeria |
For anything to do with your account, a support ticket is best. It’s linked to your account, keeps a record of the conversation, and lets you attach screenshots. See How to open a support ticket.
What to include
Section titled “What to include”The more we know, the faster we can fix it:
- The domain or service the problem is about
- What’s happening, and the exact error message or a screenshot
- When it started, and anything that changed just before (an update, a new plugin, a DNS change)
- What you’ve already tried
Before you contact us
Section titled “Before you contact us”- Check Service status in case there’s a known issue.
- Website not working? Our checklist often finds the cause in minutes. See My website isn’t working. Where do I start?
- Search this help center using the search box at the top.
Related articles
Section titled “Related articles”Cette page vous a-t-elle aidé ?
Merci pour votre retour.