Closing your Ruachost account

You can ask us to close your Ruachost client account and delete your personal data.

Before you close your account

Your account can only be closed when it has:

• no active services. Cancel each hosting plan and other service, and transfer away or let lapse any domains you want to keep or don’t need. See Transferring a domain out of Ruachost.
• no unpaid invoices. Pay or cancel any outstanding invoices.

Also:

• Download anything you want to keep: website files, databases, email and invoices. Once your account is closed, we can’t recover them.
• Move services instead? If someone else is taking over your website or domains, move them to their account instead. See Moving services to another Ruachost account.

To cancel a hosting plan, open it in the client area and click Request Cancellation.

Request account closure

1. Log in to the client area.
2. Open a support ticket in the General Enquiries department, with the subject Close my account.
3. Tell us whether you also want your personal data deleted.

We’ll check there are no active services or unpaid invoices, confirm with you, and close the account.

What happens to your data

• Your client area login stops working.
• Your personal details are deleted or anonymised, except for records we must keep by law, such as invoices and payment records for tax purposes.
• See our Privacy Policy for details.

Changed your mind later?

You’re welcome back any time: just create a new account.