Managing billing in the client area

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Everything to do with billing is in the Billing menu of the client area.

Menu item	What it’s for
My Invoices	All your invoices, paid and unpaid
My Quotes	Price quotes we’ve sent you, which you can accept to order
Mass Payment	Pay several unpaid invoices in one payment
Payment Methods	Save, update or remove cards for automatic payment
Add Funds	Add credit to your account, used to pay future invoices

Invoices

Billing → My Invoices lists every invoice with its number, date, due date, total and status:

Unpaid: waiting for payment. Click it to pay. See Paying an invoice.
Paid: payment received.
Cancelled: no longer needs paying, for example after cancelling an order.
Refunded: the amount was returned to your account credit.

Renewal invoices are created 30 days before the service’s due date, and emailed to you.

Download or print an invoice

Go to Billing → My Invoices and click the invoice.
Click Download to save it as a PDF, or Print.

Invoices show your name or company, address and tax ID from your account details, and VAT where it applies. To have an invoice reissued with corrected details, contact support.

Email copies

Invoices are emailed from billing@ruachost.com or noreply@ruachost.com to your account’s email address, and to your billing contact if you have one. Find past emails under your name → Email History.

Quotes

Billing → My Quotes shows quotes we’ve prepared for you, for example for a custom VPS. Click a quote to view it, then Accept to turn it into an order and invoice, or Decline.

Mass Payment

If you have several unpaid invoices, go to Billing → Mass Payment, tick the invoices and pay them together in one go.

Payment methods and account credit

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