Official Ruachost emails and websites

Scammers sometimes pretend to be hosting companies, sending fake invoices, “domain expiring” warnings or login links. Use this page to check that a message really comes from Ruachost.

Our email addresses

Genuine Ruachost emails only come from these addresses:

Address	What it’s for
support@ruachost.com	Support conversations and ticket replies
billing@ruachost.com	Invoices, payment receipts and billing questions
sales@ruachost.com	Questions about our products before you buy
noreply@ruachost.com	Automatic notices such as welcome emails, renewal reminders and password resets. Don’t reply to this address.

Emails from other domains that only look similar, such as ruachost-billing.com, ruach0st.com or a free Gmail or Yahoo address, are not from us.

Our websites

Website	What it’s for
ruachost.com	Our main website
dashboard.ruachost.com	The client area: your services, invoices, domains and support tickets
helpcenter.ruachost.com	This help center

Your cPanel and webmail are on your hosting server’s address, which we send you in your welcome email. You can always reach them safely through the client area.

Note

Ruachost was formerly Cloudnetvox. Older emails and invoices may mention Cloudnetvox. All our services are now under ruachost.com.

How to spot a fake

• We never ask for your password or full card number by email, chat, WhatsApp or phone.
• Check the real link before clicking: hover over it (or press and hold on a phone). It should go to ruachost.com or dashboard.ruachost.com, with nothing else in between, such as ruachost.com.login-secure.net.
• Be wary of pressure, such as “your domain will be deleted in 24 hours” or “pay now to avoid suspension”.
• Check your account directly. Instead of clicking a link, type dashboard.ruachost.com into your browser, log in, and check your invoices and renewal dates there.
• Payment details: we only take payment through the client area (Paystack, Stripe, PayPal or cryptocurrency) or to the bank account shown on your invoice in the client area. Payments appear on your statement as Ruach Hosting Limited. If an email gives different bank details, don’t pay. Contact us first.

Got a suspicious message?

Don’t click links or open attachments. Forward the message to support@ruachost.com and we’ll tell you if it’s genuine.

If you’ve already entered your password on a fake page, change your client area password straight away and turn on two-factor authentication.

Related articles

• Protecting yourself from email phishing scams
• Known scams: how to spot and avoid them