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Ruachost Help Center

Installing Help Center Live using Softaculous

Help Center Live is a free, open‑source live support application that enables real‑time communication with website visitors. With Softaculous, you can install Help Center Live quickly and easily through cPanel.

Why Use Help Center Live?

Section titled “Why Use Help Center Live?”
  • Provides live chat support for customers.
  • Supports multiple operators and departments.
  • Includes features like visitor tracking and canned responses.
  • Quick one‑click installation via Softaculous.

Steps to Install Help Center Live

Section titled “Steps to Install Help Center Live”

  1. Log in to cPanel.

    • Navigate to the Softaculous Apps Installer section.

  2. Search for Help Center Live.

    • In the Softaculous dashboard, type Help Center Live in the search box.
    • Or browse under Customer Support → Help Center Live.

  3. Click Install.

    • The installation page will open.

  4. Choose Protocol.

    • Select https:// or https://www if your site has an SSL certificate.
    • Select http:// or http://www if SSL is not installed.

  5. Choose Domain.

    • Select the domain where Help Center Live will be installed.

  6. Set Directory.

    • Leave blank if you want Help Center Live installed at the root (e.g., example.com).
    • Enter a folder name (e.g., support) if you want Help Center Live installed at example.com/support.

  7. Configure Admin Account.

    • Admin Username → Choose a unique username.
    • Admin Password → Use a strong password (Softaculous provides a strength meter or can generate one).
    • Admin Email → Enter the administrator’s email address.

  8. Database Settings.

    • Provide a database name or accept the default.
    • Configure table prefix if needed.

  9. Advanced Options (Optional).

    • Configure automated backups and rotation.
    • Enable email notifications for updates.
    • Choose auto‑upgrade options for Help Center Live.

  10. Install.

    • Review settings and click Install.
    • Wait for confirmation. Softaculous will display the Help Center Live login URL (e.g., example.com/support).